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Try the troubleshooting steps suggested in this support article.īy default, Snagit is set to record at Medium Quality. If there is a problem initializing the audio devices, this may cause video capture to fail. Snagit will attempt to initialize the audio devices when a recording starts, even if the audio is turned off in Snagit (this is so the audio can be muted and un-muted while recording).
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Here are some popular manufacturer's support sites: You can often find more recent ones manually. Windows Update searches for driver updates automatically. Video and Panoramic capture on Windows N requires the Media Feature Pack for Windows N.2.4 GHz single core processor (dual core i5 required for video capture).If it does not, upgrade your computer or use a different computer to record video. Make sure your computer meets the minimum system requirements for Snagit. Please try all of the troubleshooting steps below. Try the steps in Option 4 to resolve this error. Snagit does not support GIF or MP4 files with dimensions greater than 3840x2160 or less than 64圆4. If the following error appears after recording: Cannot open file. If a video has been recorded and opened in the Snagit Editor, and the picture only shows the initializing screen, or is blank see this article.
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